Privacy Policy


CONFIDENTIAL INFORMATION

The internet is not a secure medium and your privacy cannot be guaranteed. We do not accept any responsibility for any harm or damage you may experience as a result of sending personal or confidential information to us over the internet or if we send you such information at your request.

 

Under no circumstances will your personal information be sold or used by any other organisation for commercial purposes.

 

DATA PROTECTION AND PRIVACY

We may collect and process data about you.

 

We will comply with the requirements of all relevant data protection legislation in force. The General Data Protection Regulation (GDPR) Act gives you the right to access information held about you. Any access request must be sent to dpo@dcfc.co.uk and must include your name, address and email to verify your identity. This will be free of charge for the first request and will take up to 40 calendar days to complete.

 

We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or in order to enforce or apply our Terms and Conditions.

 

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please Contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below:



Purpose/Activity

 

Type of data

Lawful basis for processing including basis of legitimate interest

 

To register you as a new customer

(a)  Identity

(b)  Contact

Performance of a contract with you

To process and deliver your order including:

(a)  Manage payment, fees and charges

(b)  Collect and recover money owed to us

 

(a)  Identity

(b)  Contact

(c)  Financial

(d)  Transaction

(e)  Marketing and Communications

(a)  Performance of a contract with you

(b)  Necessary for our legitimate interests (to recover debts due to us)

 

To manage our relationship with you which will include:

(a)  Notifying you about changes to our terms or privacy policy

(b)  Asking you to leave a review or take a survey

 

(a)  Identity

(b)  Contact

(c)  Profile

(d)  Marketing and Communications

(a)  Performance of a contract with you

(b)  Necessary to comply with a legal obligation

(c)  Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

To enable you to partake in a prize draw, competition or complete a survey

 

(a)  Identity

(b)  Contact

(c)  Profile

(d)  Usage

(e)  Marketing and Communications

(a)  Performance of a contract with you

(b)  Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

To carry out market research so that we can improve the products and services we offer.

Your feedback is valued and helps to shape the products and services we offer. You will have the right to opt-out of receiving or participating in our surveys at any time

 

(a)  Identity

(b)  Contact

(c)  Profile

(d)  Usage

(e)  Marketing and Communications

(f)   Technical

Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

ยท         To manage and improve the Site and allow you to use the features offered by the Site. Information we use for this purpose may include (for example) that about your computer and, where available, your IP address, operating system, location and browser type

 

(a)  Technical

(b)  Usage

 

Necessary for our legitimate interests (to define types of customers for our products and services, to keep the Site updated and relevant, to develop our business and to inform our marketing strategy)

 

To adequately audit and demonstrate processes concerning subject access requests (including erasure requests)

(a)  Identity

(b)  Contact

(c)  Profile

(d)  Usage

(e)  Technical

Necessary to comply with a legal obligation

 

Lawful basis

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by Contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

 

Your legal rights

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

 

Contact Details

Name or title of DPO: Mark Smith

Email address: dpo@dcfc.co.uk

Postal address: FAO Data Protection Officer, Pride Park Stadium, Pride Park, Derby DE24 8XL